Toronto, ON, May 23, 2025 – Today, the Canadian Union of Postal Workers begin a labour stoppage that will affect the ability of supporters to make donations through traditional mail. With the disruption to deliveries, there are many other ways to support Plan International Canada’s mission to advance children’s rights and girls’ equality around the world.

To ensure that your generous contribution reaches Plan International Canada and that you receive your tax receipt, please review the important information below. We appreciate your continued understanding and patience during this time.

What does the strike mean for donors and supporters?
This disruption will cause delays in Plan Canada receiving donations sent through the mail as well as tax receipts requested by mail.

What can I do instead?
If you were planning to mail in a donation, we hope you will consider an alternate option so that we can continue carrying out our mission to advance children’s rights and equality for girls without interruption.

• You can make a secure donation online and receive your tax receipt via email.
• You can make a secure donation by phone: 1-800-387-1418. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET
• You can email us at info@plancanada.ca and we’ll be happy to help you.

What if I’ve already mailed in a donation?
Firstly, thank you! There may be a delay in our acknowledging your kind gift, but rest assured we will receive it once delivery resumes, and we will process it as soon as we do. If you requested a hard copy of your tax receipt, there may also be a delay in receiving it.

If you have any questions, please don’t hesitate to email us at info@plancanada.ca or give us a call at 1-800-387-1418 and one of our agents will be able to assist you.

Our Donor Care team’s hours of operation
Phone: Monday to Friday from 10 a.m. to 6 p.m. ET
Live Chat: Monday to Friday from 11 a.m. to 5 p.m. ET

What happens when postal service resumes?
When service resumes, we anticipate that Canada Post will be working through a backlog of mail and that it will take some time for mailed donations to reach our office.

This could mean a continued delay in our receiving your mailed gift as well as in our acknowledgement of your generous donation.

If you have any questions, please feel free to email info@plancanada.ca or call us at 1-800-387-1418. Our Donor Care call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET, and we will be happy to assist you.

About Plan International Canada

Plan International Canada is a member of a global organization dedicated to advancing children’s rights and equality for girls. Plan International has been building powerful partnerships for children for over 85 years and is now active in more than 80 countries.

We stand with children, especially girls, wherever they are oppressed, exploited, left behind or not equally valued. We’re determined optimists and will continue to persevere until we are all equal.

Visit plancanada.ca for more information.

Media contact

Plan International Canada
PR & Communications
PRteam@plancanada.ca