Toronto, ON, October 1, 2025 – On Friday, September 25, the Canadian Union of Postal Workers began a national strike that could have implications for your generous support of our work as we approach the holiday giving season.

We appreciate that you may have questions or concerns about how this will impact you, or the work we do. While the duration of the strike remains uncertain, we have provided some important information below, which will address some of the most common questions you may have.

We appreciate your continued understanding and patience during this time. We are monitoring this situation and will provide updates as soon as we can.

If you have any questions that we have not outlined here, please feel free to contact us:

• By phone at 1-800-387-1418. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET
• By email at info@plancanada.ca
• By Live Chat on our website, available Monday to Friday from 11 a.m. to 5 p.m. ET

Your support is more important than ever. Thank you for your patience during this time.

Frequently asked questions

(NEW) What do the rotating strikes mean for me?

The Canadian Union of Postal Workers (CUPW) is holding rotating strikes in select locations across Canada. Mail and parcels will not be delivered or picked up in locations where there are currently rotating strikes. Once the strike is over in a given location, the delivery of mail and parcels will restart as quickly as possible once operations resume.

Please check the Canada Post website to confirm which locations are under a rotating strike.

How will the strike impact my support for Plan International Canada?

The current disruption to mail service could mean delays in:

• Plan International Canada receiving donations sent through the mail, including recurring monthly donations
• Delivery of child sponsorship welcome packages and letters or updates from sponsored children
• Delivery of your Gifts of Hope catalogue and/or Gifts of Hope holiday cards

How can I still donate?

If you were planning to mail in a donation this holiday season, we hope you will consider an alternate option so that we can continue carrying out our mission to advance children’s rights and equality for girls without interruption.

There are several options for you to consider:

• You can make a secure donation online and receive your tax receipt via email.
• You can donate by phone at 1-800-387-1418. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET
• You can email us at info@plancanada.ca and we’ll be happy to help you.

What if I’ve already mailed in a donation?

Firstly, thank you! There may be a delay in our acknowledging your kind gift, but rest assured we will receive it once delivery resumes. If you requested a hard copy of your tax receipt, there may also be a delay in receiving it.

If you have any questions, please don’t hesitate to email us at info@plancanada.ca or give us a call at 1-800-387-1418 and one of our agents will be able to assist you. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET or you can reach us via live chat Monday to Friday from 11 a.m. to 5 p.m. ET.

What does this mean for child sponsorship?

The Canada Post strike will mean delays in you receiving your child sponsorship welcome package. You can learn more about the program here.

There will be impacts to your ability to receive updates from, or exchange letters with the child you are sponsoring for the duration of the strike. But please know that your special relationship with your child will continue to be nurtured and supported, and there are options in the meantime.

To receive updates about your child’s community, please feel free to contact our Donor Care team at 1-800-387-1418. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET.

If you have questions about exchanging letters with your child, please send an email to letters@plancanada.ca and we can send your letter digitally to the country office where the child lives.

If you have any questions at all, please feel free to email info@plancanada.ca or call us at 1-800-387-1418. Our Donor Care call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET, and we will be happy to assist you.

How will this impact tax receipts?

If you have made an online one-time donation of $25 or more, you will receive an email with your tax receipt at the time of the donation.

Tax receipts for recurring donations that total over $25 annually will be sent as usual in February, via your preferred delivery method (email or mail). We don’t anticipate these being impacted by the strike at this time.

Should anything change, we will provide you with more information as soon as possible.

Where can I find information on Gifts of Hope?

If you were hoping to receive a Gifts of Hope catalogue by mail, please note that there will be a delay in shipping, however the entire catalogue is available online at plangifts.ca.

If you were interested in receiving Gifts of Hope holiday cards by mail, there are other options available. You can email the card of your choice, or you can print it off at home. Visit plangifts.ca and select “email card” or “print and fold” at checkout.

What happens when postal service resumes?

When service resumes, we anticipate that Canada Post will be working through a backlog of mail which could take some time to sort through.

If you have any questions, please feel free to email info@plancanada.ca or call us at 1-800-387-1418. Our Donor Care call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET, and we will be happy to assist you.

How will the strike/strike actions affect my monthly donations?

If you send monthly donations through the mail, they may be delayed in getting to us.

One simple solution would be to consider switching to digital methods to ensure timely contributions and prevent any interruptions.

If you need help with this, please get in touch with us and we’ll be happy to support you: 1-800-387-1418. Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET. You can also email us at info@plancanada.ca.

How can I stay updated on the status of the postal strike/strike actions?

We will provide any relevant updates on our website and social media channels, but we also encourage you to stay informed with breaking news directly from the Canada Post website, the Canadian Union of Postal Workers website, and trusted media outlets.

You can follow us on Facebook, X, Instagram and LinkedIn.

I have more questions; how can I reach you?

If you have any questions, please don’t hesitate to email us at info@plancanada.ca or give us a call at 1-800-387-1418 and one of our agents will be able to assist you.

Our call centre is open Monday to Friday from 10 a.m. to 6 p.m. ET.

You can also reach us via live chat Monday to Friday from 11 a.m. to 5 p.m. ET.