Updating your information
If you would like to update your account information, such as your mailing address, email address, phone number, there are a few ways you can get in touch.
Please note: For security reasons, we are only able to update your payment information by phone. If you would like to update your information, such as your credit card number, please call us at 1 800 387-1418.
Log into your MyPlan account
MyPlan is a convenient and easy to use sponsors-only section of our website. With MyPlan, you can update your address and contact details at your convenience. You can also use MyPlan to learn about your sponsored child, view photos, and write them a letter. Create your MyPlan account today
Call us toll free at 1 800 387-1418, and our Donor Care team will be happy to assist you with any account or payment updates you need to make. Our call centre is open Monday to Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 5 p.m., and Sunday from 10 a.m. to 5 p.m.
By live chat
Connect with our Donor Care team through our online live chat. Live chat is available Monday to Friday from 8 a.m. to 9 p.m., Saturday from 9 a.m. to 5 p.m., and Sunday from 10 a.m. to 5 p.m. To start a conversation, click on the "Live chat" icon in the top right corner of this page.
Email us at firstname.lastname@example.org with your account update instructions and our Donor Care team will be happy to assist you. Please be sure to include your first name, last name and your Donor ID number.
You can mail your account update instructions to us at:
Attn: Donor Care
245 Eglinton Ave. East
Toronto, ON M4P 0B3
Please be sure to include your first and last name, your Donor ID number and your complete mailing address.