Your letter leaves our office in a parcel along with other sponsor letters for the same country or Plan field office. Letters are generally sent monthly in bulk by courier to save costs. After being cleared by customs the package continues to Plan's country office where the letters are translated into your sponsored child's language and sent on to the relevant field office.
Plan staff and community volunteers ensure the letter is delivered to the family. Reaching some communities involves a long journey by bicycle, boat, foot or donkey! For example, your child's village may be 50 km from the field office, which can be a day's journey or more.
Community volunteers deliver the majority of letters and collect replies from children to sponsors. These volunteers also help children and families who cannot write by writing down what the family wants to say. If this happens, the letter should make it clear who has written it.
The entire process can take many months between you sending a letter and receiving a response. If you haven't heard anything after eight months and you are getting concerned, please contact us and we will look into it.